For photoshoots, special occasions or other non-wedding bookings a 50% non-refundable deposit is required to confirm and secure your booking. The outstanding balance will be due to pay on the day of the service. For corporate clients, and invoice will be sent, and payment will be expected within 30 days.
The client shall inform the artist of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. The artist reserves the right to refuse service to any client for, but not limited to, any behaviour deemed threatening or abusive and all payments made prior to this will be retained. Booking Process To secure the booking, The Client will be required to pay a 30% non-refundable retainer deposit. This is due within 5 days of the deposit invoice being sent. This is deducted from the wedding day balance. Please note, the booking is not secure until your deposit has been received in full and Melissa has confirmed receipt in writing. We reserve the right to re book or cancel your date if fees are not paid on time. Payment The price agreed at the time of booking is final. If Melissa's price list changes at all, your booking will not be affected.
All discounts and special offers are agreed at the time of booking based on the number booking. If the number or party changes any discounts will no longer be applicable and full current pricing will be charged.
Cancellation, Changes & Fees If for some reason you cancel your booking, your cancellation MUST be stated in writing.
If a wedding or part of booking is cancelled within 8 weeks of the wedding date, the balance is required in full. Your retainer deposit is non-refundable. Melissa Hair and Makeup cancellations In exceptional circumstances, such as a hospital stay, Melissa may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative artist. If this is not possible or is unacceptable to the client, Melissa will refund 100% of any payments made. We reserve the right to cancel any booking that has be made under false pretences without liability and retain all payments made by you. Changes Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as Melissa cannot guarantee availability all day.
Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply from your artist. Changes to trials - An alternative date will be found. Trials will not be booked in evenings due to the lack of natural light and artificial light distorting the look. Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, artists have the right to change the time or date of the trial and any previous booking discounts or travel discounts will be void.
Change of wedding date - We will do our best to rebook for the new date or supply another available artist. If this is not possible then the usual cancellation fees apply. Please note if you require a second trial you will need to pay the full trial amount again. Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party, any discounts or special offers will no longer be valid. If a wedding or part of booking is cancelled within 8 weeks of the wedding date, the balance is required in full.
Please note: Any discounts will only apply at the time of booking and will not be applied to any changes made after this time.
Change of location - Further travel will be charged if the location changes.
If the booking is directly affected by circumstances beyond the control of the artist, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations.
The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable. These are charged at the full public transport or parking price and at 45p per mile and are worked out based on postal code, so please provide us with this when enquiring. Any Parking, congestion and public transport costs incurred will all be added to the final invoice. Other The client agrees that the artist may use any photography for publicity purposes which include but are not limited to the artist’s website and social media pages.
We are not responsible for the content of external websites linked for your information.
Unfortunately we do not provide credit terms.
Following the new smoking regulations - smoking whilst an artist is working is not permitted. Artist's reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this case the usual cancellation policy will apply. All t&c's are right at the time of publication and Melissa Hair & Makeup has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.